… The first thing is intellectual curiosity. The industry is always changing, and since I’ve been in the industry for over 20 years, I have watched it evolve into something completely different from when I stepped into it. From consumer banking to wholesale, you have to be curious about the future and have the ability to learn and grow.
… Second, you have to challenge the status quo, avoid the typical groupthink, and create diverse teams. Our competition is no longer just banks, it’s tech companies who are bringing together a bunch of people from very different backgrounds who approach problem-solving in a very different way.
I had the pleasure to talk to Ather Williams III, Senior Executive Vice President, Head of Strategy, Digital, and Innovation at Wells Fargo & Company.
