To turn a call center into a profit driver, one effective strategy is to address the pain point of wait time when customers call in and offer a price to connect.
As a part of our series about “How To Use Digital Transformation To Take Your Company To The Next Level”, we had the pleasure of interviewing Gerard “Gerry” Szatvanyi.
Gerard “Gerry” Szatvanyi (www.osf.digital), Forbes Books author of The Great Digital Transformation: Reimagining the Future of Customer Interactions, is the co-founder, president and CEO of OSF Digital, a consultancy and integrator focusing on Salesforce and supporting B2C and B2B companies through digital transformation. He has more than 15 years of experience managing start-ups and medium-size IT businesses while driving them to peak performance. Gerry holds a Master of Science degree from Laval University in Quebec City.
Thank you so much for joining us in this interview series. Before we dive in, our readers would love to “get to know you” a bit better. Can you tell us a bit about your ‘backstory’ and how you got started?
