Listen with intent: Active listening is crucial for a company to effectively support its workforce. By gaining a deeper understanding of employees, companies can enhance their development and well-being. Translating active listening into purpose-driven outcomes has been transformative for Synchrony. It has prompted us to collaborate with our employees in co-designing industry-leading benefits and programs. We prioritize maximum flexibility for all employees. We implemented a new model that fosters regular coaching conversations between managers and employees which has allowed us to provide continuous support and guidance, promoting growth and success. Overall, active listening has been a game changer, enabling us to align our initiatives with the needs and…

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