Create an environment where people can bring their whole self. Early in my career, I thought that work and everything else was meant to be very separate and not connected. It resulted in creating a perception of myself as a cold and distant leader. Over the years I have learned that creating an environment or culture that encourages warmth, belonging and openness can really support great teamwork and deeper, richer and more committed relationships.
As a part of my series about strong female leaders, I had the pleasure of interviewing Michelle Burns, senior vice president, Global Coffee & Tea at Starbucks. Promoted to this role in May 2018, Michelle is responsible for leading all things coffee and tea — both Core and Reserve — including strategy for growing, sourcing, buying, quality, ethical sourcing, sustainment and education. She oversees programs that are grounded in Starbucks heritage…
